Payment & Security

PayPal uses encrypted connections to help protect your payment information. When you complete payment through PayPal, we do not receive your full credit card number or bank account details. Check that you are on the genuine PayPal website or app before entering your payment information.

Eligible purchases may qualify for PayPal Buyer Protection if an item is not received or is significantly not as described. You can raise a dispute through PayPal within the applicable deadlines and, where required, escalate it to a claim. Any refund depends on eligibility, exclusions, supporting evidence and PayPal’s decision; coverage is not automatic for every transaction. Read the PayPal Buyer Protection terms ↗

PayPal provides an independent payment platform, a transaction record and a dispute-resolution process. We offer it to give you a familiar way to pay and an additional route for eligible purchase issues when shopping for pre-owned luxury pieces.

Yes. The invoice or order record will identify the brand, model, condition grade and the item’s unique reference or serial number, where applicable. Please review these details before paying and keep the invoice with your order confirmation as your purchase record. We will clarify any condition descriptions with you before payment.

PayPal may offer a guest checkout option that lets you pay with an eligible credit or debit card without creating a PayPal account. Availability depends on your country, the merchant’s settings and PayPal’s checks. Visa, Mastercard, American Express or Discover may be offered where supported. Follow the payment options actually shown at checkout; guest checkout is not guaranteed for every purchase.

A pending payment may be waiting for a funding source to clear, a security review or another PayPal processing step. Processing times vary; a fixed 24–48-hour approval window cannot be guaranteed. We will arrange dispatch once payment is confirmed as received and the order’s dispatch requirements are met. Check your PayPal transaction details or contact us with your order reference if you need help.

We do not add a separate PayPal payment surcharge. You pay the item price and any shipping or taxes shown at checkout. PayPal, your card issuer or your bank may charge currency-conversion or cross-border fees depending on your payment method and currency. Review the exchange rate and any applicable fees before confirming payment.

Once the package has been opened, we do not accept refunds for a change of mind. If the packaging is damaged or the item is damaged during shipping, please contact our customer service team for assistance.

Yes. Send Lucy a photo, style name or product reference, together with your preferred colour and size. We can help identify the style and confirm which pieces are available.

We select the dispatch location based on the brand and specifications of your bag. We have three dispatch locations: Hong Kong, Baiyun in Guangzhou, and Dongguan. Orders are usually dispatched within approximately 3–5 days after placing your order. Every bag must pass a strict quality inspection before dispatch. This is the dispatch preparation time, not the delivery time.

Tell us the style and size you are considering and what you need to carry. Ask for measurements and interior photos or a capacity video of the specific piece before ordering; capacity varies by model and edition.

Share your usual occasions and the essentials you carry. We can help compare dimensions and proportions so you can choose a size suited to evenings, daily use or commuting. Please confirm device dimensions if you need to carry a tablet or large phone.

These leathers differ in grain, finish, structure and care needs. Togo has a natural grain; Epsom is embossed and structured; Swift is smooth and supple; Box has a smooth, glossy finish that can show scratches. Confirm the actual leather of your chosen piece before purchasing.

Ask for the material details of the specific piece and close-up photos of the leather, stitching, edge finishing, stamp and hardware. Materials, construction and hardware finishes vary by model; do not assume that every piece uses the same leather, hand stitching or gold plating.

Hardware can develop scratches or changes in finish with use. Avoid prolonged moisture, perfume, sweat and abrasive cleaners; wipe gently with a soft dry cloth and store the bag carefully. Ask us for care guidance appropriate to the specific finish.

Contact us for any current first-order or bundle offers. Discounts, delivery promotions and eligibility must be confirmed in your written quote or order summary before payment; an offer is not guaranteed for every order.

Yes. Ask our team to arrange photos and videos of the specific piece, including the leather, stitching, hardware and interior. Confirm the inspection and approval arrangements before payment or dispatch. Reference-library images are not a substitute for photos of your actual item.

Contact our team if you need discreet outer packaging or have questions about how your contact and delivery information is handled. Confirm any packaging requirements before dispatch. Avoid sending card details or other sensitive financial information by email or chat.

Our team will confirm the shipping arrangements for your order and share tracking details once your parcel has been dispatched. Dispatch may be from Hong Kong, Baiyun in Guangzhou, or Dongguan, depending on your items. Carrier transit and customs-clearance times vary by destination.

Ask for a written quote stating whether duties and taxes are included and whether a DDP service is available for your destination. Customs may inspect or delay a shipment. Contact us with your order reference for help; any additional charges, replacement or refund arrangements depend on the confirmed order terms and applicable law.

We accept PayPal and USDT only. We do not accept direct bank transfers or other standalone payment methods. Confirm the amount, currency and payment instructions with our team before paying. PayPal Buyer Protection applies only to eligible PayPal purchases under its terms and does not extend to USDT transfers. For USDT, confirm the supported network, receiving address and exact amount with our team before sending. Transfers are generally irreversible; refunds must be arranged with our team under our return policy.

Contact us to confirm current stock, any reservation period or deposit requirements, and the expected dispatch date. A catalogue entry does not guarantee stock. Any reservation and dispatch commitment should be agreed in writing for the specific order.

If the packaging is damaged during shipping, or the item is damaged through no fault of your own, please contact the shipping carrier and the brand’s customer service team for assistance.